SERVPRO®
 
 

Emergency Tips

FIRE & SMOKE DAMAGE

DO:

• Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
• Keep hands clean. Soot on hands can further soil upholstery, walls and woodwork.
• Blow or brush-vacuum loose soot particles from upholstery, drapes and carpets
• Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
• If electricity is off, empty freezer and refrigerator completely and prop doors open.
• Clean and protect chrome on kitchen and bathroom faucets, trim and appliances with a light coating of Vaseline® or oil.
• Pour RV antifreeze in sinks, toilet bowls and tubs if heat is off during freezing season.
• Wash both sides of leaves on house plants.
• Change HVAC filter.
• Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system.
DON'T:
• Attempt to wash any walls or painted surfaces without first contacting your SERVPRO® Professional.
• Attempt to shampoo carpet or upholstered furniture without first consulting you SERVPRO® Professional.
• Attempt to clean any electrical appliances, TV sets, radios, etc. that may have been close to fire, heat or water without first consulting an authorized repair service.
• Consume any canned or packaged food or beverages that may have been stored close to fire, heat or water. (They may be contaminated.)
• Turn on ceiling fixtures if ceiling is we. Wiring may be wet or damaged.
• Send garments to the dry cleaner. Improper cleaning may set smoke odor.
WATER DAMAGE

DO:
• Remove as much excess water as possible by mapping and blotting.
• Wipe excess water from wood furniture after removal of lamps and table top items.
• Remove and prop wet upholstery and pillow cushions, for even drying.
• Place aluminum foil or wood blocks between furniture legs and wet carpet.
• Turn air conditioning on for maximum drying in the summer.
• Remove Oriental rugs or other colored rugs from wet wall-to-wall carpets.
• Remove valuable paintings and art objects to a safe, dry place.
• Open and place luggage in sunlight to dry, if possible.
• Gather loose items, toys, etc. from floors.
DON'T:
• Leave wet fabrics in place; dry as soon as possible. Hang furs and leather goods to dry separately at room temperature.
• Leave books, magazines or other colored items on wet carpets or floors.
• Use your household vacuum to remove water.
• Use TVs or other household appliances while standing on wet carpets or floors, especially not on wet concrete floors.
• Turn on ceiling fixtures if ceiling is wet.
VANDALISM

DO:
• Hose or wash egg damage from building exterior as soon as possible.
• Blot freshly spilled food from carpets and fabrics with a dampened cloth or sponge (but do not over wet). Scrape and blot (do not rub: it may cause fuzzing or damage fibers).
• Vacuum glass particles from carpets and upholstery.
• Save containers, which reveal the ingredients of spilled inks, cosmetics and paints.
DON'T:
• Attempt to remove ink, paint or cosmetic stains.
• Operate damaged lamps or appliances.
• Discard furniture wood chips, broken pieces from porcelain, furniture or art objects.
HARMFUL WASTE

DO:
• Stay out of affected areas.
• Call emergency service personnel if the situation is life-threatening.
• Treat all bodily fluids as if they are contaminated.
• Turn off the HVAC system if there is sewage damage.
DON'T:
• Attempt cleanup of any kind.
• Touch or handle items that might be contaminated with bodily fluids.
• Eat, drink, smoke, apply cosmetics or handle contact lenses in affected areas.
 
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