Frequently Asked Questions
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The key component of our pricing is an estimating program
called Xactimate. This program follows insurance industry standards for pricing and is recognized by most insurance
companies. However, since there are many variables so we cannot give a price before our estimator inspects the
property and damages. Our estimates are provided free of charge.
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In most cases when fire and/or water has damaged property or contents, it is not recommended
that a homeowner or untrained individual attempt the restoration process. Proper equipment, cleaning products, supplies and
knowledge is essential to be sure that water has been extracted and the structure dry. Failure to properly dry, floors,
carpet, walls and contents can cause secondary damages such as buckling, rot, and mold. You may also jeopardize your
insurance coverage for the incident, by not properly mitigating or minimizing damage.
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You need to review your policy with
your agent to determine if you have proper coverage for your damage. Ask about available riders for sump pump failure
or sewer backups. Most policies do not cover water damage from outside sources so you may want to review flood insurance
options with your agent.
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We work with the insurance company
to collect payment for the costs of restoring your property.
Most policies have a deductible which is your responsibility.
Deductibles can be a flat amount such as $250.00 or a percentage
of your claim. The insurance company will pay the claim
minus your deductible.
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Yes. The customer always has the
ability to use the restoration company they feel is qualified.
Many insurance companies refer their insured to us, but
we also receive business directly from property owners because
of our reputation, customer referrals and from many existing
customers.
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It is important to work with a restoration
company that has been certified by the Institute of Inspection
Cleaning and Restoration Certification (IICRC). IICRC certified
firms adhere to industry accepted standards and assures
you that the technicians working on your property have been
properly trained and have experience handling fire and water
damaged property. Our technicians attend programs throughout
the year to keep their certification current. We invest
both time and money training our people to understand proper
restoration processes.
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No, just the opposite! Regularly
cleaning carpets and rugs (once a year) makes their original
sheen last longer. Annual rug cleaning prevents stains from
becoming imbedded in the fibers, especially in high traffic
areas. None of the equipment and products that we use is
abrasive or likely to alter the color of your carpets and
rugs.
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Frequency of cleaning depends on several factors, including
the preference of the homeowner. Some conditions should
be considered such as whether there are smokers in the
household or pets that shed excessively, water damages
or contamination to the home or HVAC, or residents with
allergies or asthma. More frequent cleaning might be helpful
after home renovations or remodeling or prior to occupancy
of a new home.
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Mold is a fungus that
is naturally occurring and found both indoors and outdoors.
To survive, mold requires only a source of food, warmth,
and moisture. Its food sources are many, including building
materials such as wood, carpet, ceiling tiles, drywall,
upholstery, wallpaper, and sheetrock. The reproduction of
mold occurs through the release of mold spores which land
on organic surfaces and begin to germinate. The rate at
which reproduction occurs is determined by; factors such
as temperature, type of surface and amount of moisture.
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If you answer is yes to
any of the following questions you may have a hidden mold
condition:
Is there a musty smell in the building?
Are there visible signs of water damage anywhere?
Has the building ever suffered any appliance leaks?
Has the building every suffered a roof leak?
Has the building ever suffered a plumbing leak?
Has the building ever suffered a sink or sewer overflow?
Is there visible black mold in the basement, attic or
living areas?
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Most molds, and those
most commonly found in homes and offices, do not produce
toxins and are not considered harmful to humans. Some molds
can trigger allergic reactions and asthma symptoms in certain
people. Toxic molds are those that secrete a poison call
mycotoxins and they exist in far fewer number then ordinary
molds.
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The key to mold control
is moisture control. Solve moisture problems before they
become mold problems! Fix leaky plumbing and leaks in the
building envelope as soon as possible. Watch for condensation
and wet spots. Fix source(s) of moisture problem(s) as soon
as possible. Prevent moisture due to condensation by increasing
surface temperature or reducing the moisture level in the
air (humidity). To increase surface temperature, insulate
or increase ventilation (if outside air is cold and dry),
or dehumidify (if outdoor air is warm and humid). Keep heating,
ventilation, and air conditioning (HVAC) drip pans clean,
flowing properly, and unobstructed. Vent moisture-generating
appliances, such as dryers, to the outside where possible.
Maintain low humidity, below 60% relative humidity (RH),
ideally 30-50%, if possible. Perform regular building HVAC
inspections and maintenance as scheduled. Clean and dry
wet spots within 48 hours. Don't let foundation stay wet.
Provide drainage and slope the ground away for the foundation.
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